Due to the digital nature of File Theory LLC products, all sales are final and non-refundable once an order has been completed and the product has been made available for download.

Refunds are not provided for:

• Accidental purchases or selecting the wrong product
• Changes of mind after purchase
• Failure to review the product description before purchasing
• Inability to use, open, or print a product because of the customer's device, software, or printer
• Products that have already been downloaded or accessed

Purchase problems and duplicate charges

If you receive a damaged or unreadable file, cannot access your purchase, or believe you were charged more than once for the same order, please contact File Theory LLC within seven days of purchase. After verifying the order, we will provide a replacement file, restore access, or refund a confirmed duplicate charge.

Payments for customized or personalized products are non-refundable once work has begun because time and resources have been reserved specifically for that order.

This policy does not limit any refund or consumer rights required by applicable law. Questions should be submitted before purchasing.